Law firm fee agreements – do you deliver value to clients?

When it comes to delivering distinctive, competitive client service, the first step is to establish a standard, professional client intake process. During this process, sufficient time should be allocated to discuss engagement and fee arrangements with clients. After all, clients want to have a ballpark idea of how much your services will cost as early as […]
Read more

Using client feedback to improve your firm’s service delivery

Implementing a client feedback program is one of the best ways to ensure you are delivering distinctive client service. Feedback can help you assess what’s working and what’s not, so that you can take actions to improve end-to-end client service. Here are just a few reasons why you should implement a client feedback program if you haven’t […]
Read more